Real-Time Reporting for Call Tracking
Would you like to be CERTAIN of which of your ads or campaigns is actually making you money?
Do you want to know what goes on in your call center so you can handle issues promptly?
Doesn’t it sound great, knowing how well your staff and your advertising dollars are performing for you?
Inform your staff
With the real-time call tracking logs from Message Metric, your team will know who is calling, their full history with your company, and which ad brought the caller to you immediately. This will prepare your agent to be more productive on the call. We also offer features such as Premium Caller ID which offers even greater details.
Know What Works
At Message Metric, we provide the ONLY call tracking software which combines ad campaign analysis and team performance reporting into one comprehensive tool. This provides a full view of your calls from acquisition to conversion.
We render call data reports that are navigable and clear. We allow these reports to be exported, filtered, and scheduled to suit your needs. Get the data you need when you need it, such as:
- Types of Calls
- Calls per day
- Categorized Calls
- Per-Staff Member Calls
- Calls by hour
Enjoy Automated Report Alerts
It is essential to know what is happening with your sales calls and your service calls – from anywhere! If you’re like us, your business is your livelihood and you can’t be left in the dark.
Luckily, it’s EASY to set up custom report alerts that can be emailed to you per call, each day, once per week, or on a monthly basis. Choose how often you want to receive an alert. Set up custom reporting alerts that can be sent in email daily, weekly or monthly. You can also choose to schedule alerts based on report type such as only missed calls, only calls of a certain duration, or calls which meet other unique criteria.
You choose what you want to know, who needs to know it, and how often. We’ll do the rest!!