Reporting for Call Tracking
Monitor Each Minute Detail with Comprehensive Call Reporting Tools
Create dynamic reports to track any variety of metrics for your unique ad tracking numbers by simply placing these tracking numbers in ads and strategically throughout your website. Utilize these reports to track leads amongst your various advertising campaigns and maximize conversion rates for both your campaigns and call center.
Track Your Call Log in Real Time
The instant that the phone begins to ring, the call will appear in your log. Right away your log will reflect the routing information for that call, who the call is coming from, which advertising campaign referred the caller and the website that the caller is visiting (if it applies).
Each agent will be able to enter scores, conversions, notes and emails write into the log while they are still on the phone.
All of the Calls are Tracked and Linked to the Proper Advertising Channel
The instant that the phone rings, you get
- The number that is calling
- The ad channel that referred the call
You call log will act as a CRM to listen to all recorded calls that your account has received. You can critique call recordings at any time and study conversion statistics to stay informed on what customers and agents alike are doing from day to day. This is the perfect performance management tool.
Reports: Call Tracking
Calls compile into a bounty of useful data for reports that help inform your decisions regarding the allocation of budget and other resources. It also allows you make informed advertising optimization tweaks to your campaigns.
Call reports can be analyzed and categorized by:
- The tracking number that was called
- The channel of advertising
- Reporting tags
- Customer service agent
Our reports help keep you up to date with the real time data of what is happening in your call center or office. Message Metric reports show:
- The conversions of each agent and ad channel
- The number of calls each agent takes
- The number of calls each agent misses
- Each agent’s average score per call
- Your team’s daily productivity
- Inbound as well as outbound calls received or made by each agent
Custom Schedule Reports
Users can set their reports to be sent on a regular interval with customized notifications so that trends and other vital information never pass them by.
Integration in Action
Message Metric not only provides great comprehensive call tracking reports but it also provides its users with the ability to integrate their data with popular systems such as Google AdWords.