Never miss a minute: Recordings for every call.
It is essential to maintain customer satisfaction through staff performance. Recording and listening to your calls will provide numerous insights.
We can provide access to each detail about the conversations between staff and potential or current customers. You can identify trends, address issues, and better train your staff. Staff can review their own calls to learn and improve. This is also a running record of contact information and details about your leads and your customer base. This way, your CRM is always up-to-date even if staff notes are thin.
We Offer Inbound Call Recordings
As your advertising tracking numbers begin to bring in calls, or as calls are placed from those numbers, then the call routing kicks in and you can begin to record.
- Revisit conversations to cross-reference customer basics such as appointment times, contact numbers, and other specifics.
- Allow managers to cull recordings for details about staff performance and attitudes.
- Rehash conversations which led to customer dissatisfaction. Use this not only to earn the customer’s trust but to train your staff for improvement.
Call recordings never expire as long as your account is kept active. You can revisit your archive anytime!
Call whispers are an initial announcement sent to your caller as the call is connecting – usually this is used to let the person know th call will be recorded. This is often a legal requirement but the law varies by state. It is essential to follow these laws.
We also use whispers to announce to advertising source to your agent or staff member which provides immediate insight into the caller’s intention before he or she gets connected. The caller or potential customer cannot hear this announcement.